No complaint sits unresolved past its deadline.
Every grievance a Data Principal raises gets a ticket, an SLA, and an owner. Tickets that fall behind escalate automatically, so resolution doesn't depend on someone remembering to check an inbox.
SLA-Backed Ticketing
Every grievance a Data Principal raises — an access request, a consent withdrawal, an erasure request — becomes a ticket with a resolution deadline attached, not an email sitting in someone's inbox with no clock running on it.
3 open tickets
- On trackData access request #482
- Due soonConsent withdrawal #479
- EscalatedErasure request #471
Automatic Escalation on Older Tickets
Tickets approaching or past their SLA are surfaced and escalated automatically, so a complaint doesn't get resolved only because a regulator or the complainant followed up a second time.
How it works
A grievance comes in
Whether raised through your product, your published notice, or directly by a Data Principal, the complaint is logged as a ticket with a category and a deadline.
It's tracked against its SLA
Each ticket shows its status — on track, due soon, or escalated — so your team always knows what needs attention next, without a manual review meeting.
Resolution is logged, not assumed
Closing a ticket records what was done and when, giving you an auditable resolution history if a Data Protection Board inquiry ever asks for one.
Why this matters under DPDPA
The Digital Personal Data Protection Act, 2023 gives Data Principals the right to register a grievance about how their personal data is handled, and requires a Data Fiduciary to respond within a prescribed timeline before the complainant can escalate to the Data Protection Board. A complaint that sits in an unmonitored inbox past that deadline is itself a compliance failure, independent of how the underlying issue is resolved. Avaril turns every grievance into a tracked, SLA-bound ticket so deadlines are met, not discovered after the fact.
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